Our IT Operation Management Consultants will help provide the framework for improving IT operations and service delivery, which will drive fewer service outages and higher levels of customer satisfaction. Our consultants have extensive experience in implementing the Information Technology Infrastructure Library (ITIL) -- ten core processes integrated to manage and improve your service support and delivery.

Approach PSquare's consultants are experienced in various methodologies and have expertise in various infrastructure environments. The key steps are: Understand your project, team culture and organization. Identify the best practices where process implementation will provide highest returns. Customize the process appropriately. Make it visible and accessible including all of its guidance, templates, and tools etc. Train and mentor the team in relevant areas through hands-on coaching. Throughout, catalyze the cultural shift towards the new process. Make sure that the knowledge is transferred to your staff.

Engagement Model
We will work with you to determine how we could engage with your organization in the best interest of your initiative. A typical engagement model is:

• Turnkey Contract - You assign us full responsibility for the engagement for a fixed fee. We bring in a team of experts who work with you and implement the process.
• Time and Material Contract - You contract our experts on an hourly basis who work with you and implement the process. The experts either assume only mentoring responsibility and work with your delivery personnel, or additionally assume delivery responsibility.

Our Tools Division will be pleased to offer you the services for selection, installation, and implementation of appropriate supporting tools. Our Training Division will be pleased to offer you the services for identification, customization, and delivery of appropriate staff training.